**NEW CHANGES TO ONLINE ORDERING-EFFECTIVE FRIDAY JANUARY 13TH, 2017**

In response to comply with the FDA’s new tobacco product regulations, credit card companies as well as online merchant service providers are changing their policies and terms of service directly effecting online stores in the vaping industry. Online retailers who sell now deemed tobacco products including all vaping related products and supplies must now adhere to TWO new stringent changes.

First, to remain compliant with these new policies the legal age to purchase ANY products from our website is now 21 or older. Even if the legal smoking and or vaping age in your county or state is 18 or 19 years old, you are now prohibited from purchasing products from our website. To further increase the effectiveness of this change, the new terms of service require ALL packages to include Adult Signature Confirmation. Adult Signature Confirmation will require USPS to check your I.D with every package that is attempted to be delivered, requiring you to be home when your mail carrier arrives. We understand that if you work when your mail is typically delivered this will create an incredible inconvenience as you won’t be able to sign and provide identification for your package and for that we deeply apologize.

Unique eCigs, Inc has been happy to have offered fast and free shipping anywhere in the USA for the past 6 and a half years. Given the new terms of service, we regret to inform you that shipping charges will now incur, effective Friday January 13th, 2017. Going forward, ALL packages will be shipped with USPS Priority Mail and Adult Signature Confirmation, with no exceptions being made. There is a $5.90 fee that USPS charges for the Adult Signature Confirmation service. In addition, USPS only allows Adult Signature Confirmation to be used in conjunction with Priority Mail which raises the costs of shipping to $6.50 per package. Online shipping charges will be broken into 3 different tiers and are listed below.

  1. For any order $29.99 or below, Unique eCigs, Inc will split the shipping cost which will total $3.25 and Adult Signature Confirmation will be charged at $5.90 totaling $9.15 per package.
  2. For any order $30.00 or more, Unique eCigs, Inc will cover the cost of shipping but Adult Signature Confirmation will be charged at $5.90 per package.
  3. For any order, over $75.00 Unique eCigs, Inc will cover and pay the cost for both shipping and Adult Signature Confirmation.

**Please note these rates are subject to change if postage changes from USPS incur**

We truly apologize for the inconveniences that our online customers must now endure. As always, we will continue doing our part to remain compliant, however we understand that these regulations are truly unfair to our customers, our business, and the entire vaping industry. Please be aware that in store transactions, will NOT be effected by these policies. For questions or concerns regarding these new policies, please contact our customer service department directly at (315) 698-9600.



Leave a comment